Reorganising police stations can make for a more effective delivery of policing services

Police stations in Nigeria vary in terms of space and facilities. How the available space is used is a crucial factor in ensuring the effective delivery of policing services.

The charge room office (public reception area) should present a quiet and welcoming environment, where citizens can feel confident in the services being offered and where they will be treated with respect. Station officers can be trained in customer service skills. People need to feel comfortable when entering the public areas of a police station to report a crime or seek police assistance. 

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